2022-05-03 14:59:33 +08:00
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<template>
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<view>
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<!-- 顶部操作条 -->
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<cu-custom :bgColor="'bg-main-color'" :isBack="true">
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<block slot="backText">返回</block>
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<block slot="content">服务规则</block>
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</cu-custom>
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<!-- 规则内容 -->
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2026-03-13 14:27:07 +08:00
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<view class="padding bg-white">
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<view v-if="!hasCheckedRule">
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<!-- v-if="hasCheckedRule" -->
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<text style="color: red;">进入接单大厅前，请先阅读并了解本服务规则标准，有利于以良好的服务定位进行服务工作，阅读学习后请打勾并确认。本规则后续可在主页右上角“服务规则”处查看。</text>
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</view>
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<view style="padding: 10upx 0;">
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<text style="font-weight: 500;">接单规则：【晚19点至早8点不计超时】</text>
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</view>
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2022-05-03 14:59:33 +08:00
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<checkbox-group class="block" @change="checkRule">
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2026-03-13 14:27:07 +08:00
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<view class="flex justify-start align-start margin-top-xs" v-for="(item, index) in masterRules" :key="index">
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2022-05-03 14:59:33 +08:00
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<checkbox style="transform:scale(0.7)" class="main-color" :checked="hasCheckedRule" value='1'>
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</checkbox>
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<text>{{item}}</text>
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2026-03-13 14:27:07 +08:00
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</view>
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<view style="padding: 10upx 0;">
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<text style="font-weight: 500;">服务流程：</text>
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</view>
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<view class="flex justify-start align-start margin-top-xs">
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<checkbox style="transform:scale(0.7)" class="main-color" :checked="hasCheckedRule" value='1'>
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</checkbox>
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<text>对话文明有礼（电话及上门会面时）、工服/鞋套/口罩齐备、设备工具/防护/地垫齐全；事前有试机、流程有沟通有确认、问题指出留证据、完工有复查、卫生全干净、客户现场给意见/验收/评价到位再出门（杜绝二次上门及投诉发生率）</text>
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</view>
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<view style="padding: 10upx 0;">
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<text style="font-weight: 500;">异常处理：</text>
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</view>
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<view class="flex justify-start align-start margin-top-xs">
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<checkbox style="transform:scale(0.7)" class="main-color" :checked="hasCheckedRule" value='1'>
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</checkbox>
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<text>客户异常：不同时间段多次联系未成功，短信留言客户，并点“无法排单”上传拔打记录或短信截图，均定性为客户原因；约定的上门不成功的，与客户重新约定重新排单。</text>
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</view>
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<view class="flex justify-start align-start margin-top-xs">
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<checkbox style="transform:scale(0.7)" class="main-color" :checked="hasCheckedRule" value='1'>
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</checkbox>
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<text>师傅异常：因故未能上门，提前与客户协商，同意后点“重新排单”改上门时间，未能谈妥的，报客服处；被投诉无故迟到或未上门或完全不同意师傅的上门时间，你全责。</text>
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</view>
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<view class="flex justify-start align-start margin-top-xs">
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<checkbox style="transform:scale(0.7)" class="main-color" :checked="hasCheckedRule" value='1'>
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</checkbox>
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<text>异常通报：非师傅原因的服务有问题时，对客户表达到位，否则可能被定义为技能差从而投诉，非师傅的异常，指出后留证据先报至平台，避免师傅责任!</text>
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</view>
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<view style="padding: 10upx 0;">
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<text style="font-weight: 500;">六不红线：</text>
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</view>
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<view class="flex justify-start align-start margin-top-xs">
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<checkbox style="transform:scale(0.7)" class="main-color" :checked="hasCheckedRule" value='1'>
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</checkbox>
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<text>①代表品牌上门时，不以其它身份沟通；</text>
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</view>
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<view class="flex justify-start align-start margin-top-xs">
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<checkbox style="transform:scale(0.7)" class="main-color" :checked="hasCheckedRule" value='1'>
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</checkbox>
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<text>②不谈论产品价格及服务费用；</text>
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</view>
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<view class="flex justify-start align-start margin-top-xs">
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<checkbox style="transform:scale(0.7)" class="main-color" :checked="hasCheckedRule" value='1'>
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</checkbox>
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<text>③不发表与服务无关的言论；</text>
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</view>
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<view class="flex justify-start align-start margin-top-xs">
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<checkbox style="transform:scale(0.7)" class="main-color" :checked="hasCheckedRule" value='1'>
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</checkbox>
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<text>④不撬订单，否则一定会被品牌方追究；</text>
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</view>
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<view class="flex justify-start align-start margin-top-xs">
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<checkbox style="transform:scale(0.7)" class="main-color" :checked="hasCheckedRule" value='1'>
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</checkbox>
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<text>⑤不得发生争吵，争吵无论对错，师傅全责；</text>
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</view>
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<view class="flex justify-start align-start margin-top-xs">
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<checkbox style="transform:scale(0.7)" class="main-color" :checked="hasCheckedRule" value='1'>
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</checkbox>
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<text>⑥不得使用客户家里损耗类物品。</text>
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</view>
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<view style="padding: 10upx 0;">
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<text style="font-weight: 500;">沟通原则：</text>
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</view>
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<view class="flex justify-start align-start margin-top-xs">
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<checkbox style="transform:scale(0.7)" class="main-color" :checked="hasCheckedRule" value='1'>
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</checkbox>
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<text>服务前及服务中，存在沟通分岐问题不能说“不知道”、“不关我事”、“你退单”等缺失服务水平言语，有分岐应该客气和平的处理，不要反复去证明客户错了，遇事只提出你的积极解决方案，以解决完事为准则。如超能力处理范围或客户要求确实过份可说“抱歉，这个问题我现在反映给公司为您处理”，公司或平台客服接手后，须离开的与客户打个招呼，否则未确认接手及未打招呼离开或丢下不管，客诉你全责。</text>
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</view>
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<view style="padding: 10upx 0;">
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<text style="font-weight: 500;">客诉界定：</text>
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</view>
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<view class="flex justify-start align-start margin-top-xs">
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<checkbox style="transform:scale(0.7)" class="main-color" :checked="hasCheckedRule" value='1'>
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</checkbox>
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<text>客诉无小事，重要不属师傅的责任，那都不是事。属师傅责任，那就都是事。有责的客诉，将被追责，最高按订单额10%-50%或1000元处罚或赔偿损失（以实际事实为准）。</text>
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</view>
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2022-05-03 14:59:33 +08:00
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</checkbox-group>
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<view class="margin-top-xl">总结【约单迅速，上门准时，友好客气，分清责任，不踩红线，流程沟通，验收评价，完单复查，前后确认】</view>
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2026-03-13 14:27:07 +08:00
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<!-- 操作按钮 -->
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<view class="margin-top-lg" style="text-align: center;" v-if="!hasCheckedRule">
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<text>我已认真阅读并知晓规则</text>
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</view>
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<view class="cu-bar tabbar border shop">
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2022-05-03 14:59:33 +08:00
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<button class="cu-btn bg-main-color long-btn margin-lr-sm" type="" :disabled="hasCheckedRule"
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@click="acceptRules">{{hasCheckedRule ? '已同意' : '同意'}}</button>
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</view>
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</view>
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</view>
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</template>
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<script>
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export default {
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data() {
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return {
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masterRules: [],
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hasCheckedRule: false,
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checkRuleArr: [],
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navigate: false
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}
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},
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onLoad(options) {
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let paramObj = JSON.parse(decodeURIComponent(options.paramObj));
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this.navigate = Boolean(paramObj.navigate) ? true : false;
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this.hasCheckedRule = Boolean(paramObj.hasCheckedRule) ? true : false;
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this.loadData();
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},
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methods: {
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async loadData() {
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this.masterRules = await this.$api.data('masterRules');
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},
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checkRule(e) {
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this.checkRuleArr = e.detail.value;
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},
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acceptRules() {
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if (this.hasCheckedRule) {
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return;
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}
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let checkedTimes = 0;
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for (let checked of this.checkRuleArr) {
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if (checked === '1') {
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checkedTimes++;
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}
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}
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2026-03-13 14:27:07 +08:00
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if (checkedTimes === 17) {
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2022-05-03 14:59:33 +08:00
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uni.showToast({
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icon: 'success',
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mask: true
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})
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2026-03-13 14:27:07 +08:00
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uni.setStorageSync('hasCheckedRule', 1)
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2022-05-03 14:59:33 +08:00
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if (this.navigate) {
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uni.navigateTo({
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url: '/pages/demand-center/accept-demand-center'
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})
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2026-03-13 14:27:07 +08:00
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} else {
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uni.navigateBack()
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2022-05-03 14:59:33 +08:00
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}
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} else {
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uni.showToast({
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2026-03-13 14:27:07 +08:00
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title: '请逐条阅读并在框内打勾，完成规则学习',
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2022-05-03 14:59:33 +08:00
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icon: 'none',
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mask: true
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})
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}
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}
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},
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}
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</script>
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<style>
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</style>
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