增加商品售后的不同显示以及后台重复处理的超时设置

2025-10-30 11:35:05 +08:00 · 2025-10-30 11:35:05 +08:00 · 174f6b4a82
parent aa7b8c7a5d
commit 174f6b4a82
4 changed files with 125 additions and 4 deletions
--- a/ghy-admin/src/main/java/com/ghy/web/controller/order/OrderDetailController.java
+++ b/ghy-admin/src/main/java/com/ghy/web/controller/order/OrderDetailController.java
@ -566,6 +566,7 @@ public class OrderDetailController extends BaseController {
            orderListResponse.setHandoverRemark(detail.getHandoverRemark());
            orderListResponse.setGoods(goods);

+            orderListResponse.setOrderType(detail.getOrderType());
            orderListResponse.setAfterPlatformServiceStatus(detail.getAfterServiceStatus());
            orderListResponse.setAddMoneyRemark(addMoneyRemark);
            orderListResponse.setAddMoney(addMoneyTotal);
--- a/ghy-admin/src/main/resources/templates/order/master.html
+++ b/ghy-admin/src/main/resources/templates/order/master.html
@ -1026,6 +1026,37 @@
            return;
        }

+        // 直接获取订单详情来判断订单类型
+        getOrderDetailInfo(orderDetailId, function(orderDetail) {
+            showDisputeModalWithOrderInfo(orderDetailId, disputeRecords, orderDetail);
+        });
+    }
+
+    // 获取订单详情信息
+    function getOrderDetailInfo(orderDetailId, callback) {
+        $.ajax({
+            type: "POST",
+            dataType: "json",
+            contentType: "application/json",
+            url: prefix + "/app/detail",
+            data: JSON.stringify({id: orderDetailId}),
+            success: function(result) {
+                if (result.code == web_status.SUCCESS) {
+                    callback(result.data);
+                } else {
+                    callback(null);
+                }
+            },
+            error: function() {
+                callback(null);
+            }
+        });
+    }
+
+    // 根据订单信息显示售后纠纷处理弹窗
+    function showDisputeModalWithOrderInfo(orderDetailId, disputeRecords, orderDetail) {
+        var isGoodsOrder = orderDetail && orderDetail.orderType === 1; // 1表示商品订单
+
        var modalContent = '<div class="modal-body">';
        modalContent += '<div class="table-responsive">';
        modalContent += '<table class="table table-bordered table-striped">';
@ -1041,7 +1072,14 @@
            modalContent += '<tr>';
            modalContent += '<td>' + (record.orderDetailCode || record.id) + '</td>';
            modalContent += '<td>¥' + (record.refund || record.agreedRefund || 0) + '</td>';
-            modalContent += '<td>' + getWorkerFeedbackText(record.workerFeedbackResult) + '<br/><span style="color: #666; font-size: 12px;">反馈金额：¥' + (record.agreedRefund || 0) + '</span></td>';
+            
+            // 师傅反馈列 - 如果是商品订单则增加workerAgreeType显示
+            var workerFeedbackContent = getWorkerFeedbackText(record.workerFeedbackResult) + '<br/><span style="color: #666; font-size: 12px;">反馈金额：¥' + (record.agreedRefund || 0) + '</span>';
+            if (isGoodsOrder && record.workerAgreeType) {
+                workerFeedbackContent += '<br/><span style="color: #007bff; font-size: 12px;">处理方式：' + getWorkerAgreeTypeText(record.workerAgreeType) + '</span>';
+            }
+            modalContent += '<td>' + workerFeedbackContent + '</td>';
+            
            modalContent += '<td>' + getCustomerCheckText(record.customerFinalCheck) + '</td>';
            modalContent += '<td>';
            modalContent += '<div style="margin-bottom: 8px;">';
@ -1059,6 +1097,15 @@
        });

        modalContent += '</tbody></table>';
+        
+        // 如果是商品订单，在表格下方增加提示文字
+        if (isGoodsOrder) {
+            modalContent += '<div style="margin-top: 15px; padding: 10px; background-color: #fff3cd; border: 1px solid #ffeaa7; border-radius: 4px;">';
+            modalContent += '<i class="fa fa-exclamation-triangle" style="color: #856404; margin-right: 5px;"></i>';
+            modalContent += '<span style="color: #856404; font-weight: bold;">商品退款需确认是否存在退货，并确认退完与否再操作退款！同时确认子单款项金额是否符合退款要求！</span>';
+            modalContent += '</div>';
+        }
+        
        modalContent += '</div>';
        modalContent += '</div>';

@ -1072,6 +1119,17 @@
        });
    }

+    // 获取师傅同意处理方式文本
+    function getWorkerAgreeTypeText(type) {
+        var typeMap = {
+            1: '即时退单退款',
+            2: '货物拦截后退单退款',
+            3: '快递返回货物后退单退款',
+            4: '退回货物后退单退款'
+        };
+        return typeMap[type] || '未知';
+    }
+
    // 处理退款
    function processRefund(recordId, orderDetailId) {
        var refundAmount = $('#refundAmount_' + recordId).val();
--- a/ghy-admin/src/main/resources/templates/order/orderManager.html
+++ b/ghy-admin/src/main/resources/templates/order/orderManager.html
@ -1254,8 +1254,49 @@
        });
    }

+    // 获取订单详情信息
+    function getOrderDetailInfo(orderMasterId, callback) {
+        $.ajax({
+            type: "POST",
+            dataType: "json",
+            url: prefix + "/app/detail",
+            contentType: "application/json",
+            data: JSON.stringify({id: orderMasterId}),
+            success: function (result) {
+                if (result.code == web_status.SUCCESS) {
+                    callback(result.data);
+                } else {
+                    $.modal.msgError("获取订单详情失败：" + result.msg);
+                }
+            },
+            error: function() {
+                $.modal.msgError("获取订单详情失败，请重试！");
+            }
+        });
+    }
+
+    // 获取师傅同意类型文本
+    function getWorkerAgreeTypeText(type) {
+        var types = {
+            1: '同意',
+            2: '不同意',
+            3: '部分同意'
+        };
+        return types[type] || '未处理';
+    }
+
    // 显示售后纠纷处理弹窗
    function showAfterServiceDisputeModal(orderMasterId, afterServiceRecords) {
+        // 先获取订单详情以判断订单类型
+        getOrderDetailInfo(orderMasterId, function(orderDetail) {
+            showDisputeModalWithOrderInfo(orderMasterId, afterServiceRecords, orderDetail);
+        });
+    }
+
+    // 根据订单信息显示售后纠纷处理弹窗
+    function showDisputeModalWithOrderInfo(orderMasterId, afterServiceRecords, orderDetail) {
+        var isGoodsOrder = orderDetail && orderDetail.orderType === 1;
+        
        var html = '<div class="modal fade" id="afterServiceDisputeModal" tabindex="-1" role="dialog">';
        html += '<div class="modal-dialog modal-lg" role="document">';
        html += '<div class="modal-content">';
@ -1268,7 +1309,12 @@
        if (afterServiceRecords && afterServiceRecords.length > 0) {
            html += '<div class="table-responsive">';
            html += '<table class="table table-bordered table-striped">';
-            html += '<thead><tr><th>子单号</th><th>申请退款金额</th><th>师傅反馈</th><th>客户确认</th><th>操作</th></tr></thead>';
+            // 根据订单类型决定表头
+            if (isGoodsOrder) {
+                html += '<thead><tr><th>子单号</th><th>申请退款金额</th><th>师傅反馈</th><th>师傅同意类型</th><th>客户确认</th><th>操作</th></tr></thead>';
+            } else {
+                html += '<thead><tr><th>子单号</th><th>申请退款金额</th><th>师傅反馈</th><th>客户确认</th><th>操作</th></tr></thead>';
+            }
            html += '<tbody>';
            
            afterServiceRecords.forEach(function(record) {
@ -1276,6 +1322,10 @@
                html += '<td>' + (record.orderDetailCode || '') + '</td>';
                html += '<td>¥' + (record.refund || record.agreedRefund || 0) + '</td>';
                html += '<td>' + getWorkerFeedbackText(record.workerFeedbackResult) + '<br><small style="color: #999;">反馈金额：¥' + (record.agreedRefund || 0) + '</small></td>';
+                // 如果是商品订单，添加师傅同意类型列
+                if (isGoodsOrder) {
+                    html += '<td>' + getWorkerAgreeTypeText(record.workerAgreeType) + '</td>';
+                }
                html += '<td>' + getCustomerCheckText(record.customerFinalCheck) + '</td>';
                html += '<td style="width: 280px;">';
                html += '<div style="margin-bottom: 8px;">';
@ -1293,6 +1343,13 @@
            });
            
            html += '</tbody></table></div>';
+            
+            // 如果是商品订单，添加提示文字
+            if (isGoodsOrder) {
+                html += '<div class="alert alert-warning" style="margin-top: 15px;">';
+                html += '<strong>提示：</strong>商品退款需确认是否存在退货，并确认退完与否再操作退款！同时确认子单款项金额是否符合退款要求！';
+                html += '</div>';
+            }
        } else {
            html += '<div class="alert alert-info">该订单暂无售后纠纷记录</div>';
        }
--- a/ghy-order/src/main/resources/mapper/order/AfterServiceRecordMapper.xml
+++ b/ghy-order/src/main/resources/mapper/order/AfterServiceRecordMapper.xml
@ -276,6 +276,7 @@
        AND customer_final_check IS NULL
        AND (is_auto_processed IS NULL OR is_auto_processed = 0)
        AND create_time &lt;= DATE_SUB(NOW(), INTERVAL 24 HOUR)
+        AND create_time &gt;= DATE_SUB(NOW(), INTERVAL 1470 MINUTE)
    </select>

    <!-- 查询客户确认超时的售后记录 -->
@ -288,11 +289,13 @@
        AND (
            -- 倒计时2：师傅重做完成后客户36小时不操作
            (worker_feedback_result = 3 
-             AND redo_complete_time &lt;= DATE_SUB(NOW(), INTERVAL 36 HOUR))
+             AND redo_complete_time &lt;= DATE_SUB(NOW(), INTERVAL 36 HOUR)
+             AND redo_complete_time &gt;= DATE_SUB(NOW(), INTERVAL 2190 MINUTE))
            OR
            -- 倒计时3：师傅拒绝或同意后客户36小时不操作
            (worker_feedback_result IN (0, 1) 
-             AND update_time &lt;= DATE_SUB(NOW(), INTERVAL 36 HOUR))
+             AND update_time &lt;= DATE_SUB(NOW(), INTERVAL 36 HOUR)
+             AND update_time &gt;= DATE_SUB(NOW(), INTERVAL 2190 MINUTE))
        )
    </select>

@ -305,6 +308,7 @@
        AND (
            -- 所有类型统一：5天倒计时
            worker_resend_time &lt;= DATE_SUB(NOW(), INTERVAL 4 DAY)
+            AND worker_resend_time &gt;= DATE_SUB(NOW(), INTERVAL 5790 MINUTE)
        )
    </select>

@ -314,6 +318,7 @@
        <include refid="selectAfterServiceRecordVo"/>
        WHERE customer_operation_time IS NOT NULL
        AND customer_operation_time &lt;= DATE_SUB(NOW(), INTERVAL 6 DAY)
+        AND customer_operation_time &gt;= DATE_SUB(NOW(), INTERVAL 8670 MINUTE)
        AND (worker_receive_confirm IS NULL OR worker_receive_confirm = 0)
        AND after_service_status = 0
        AND after_service_category = 2