增加定时处理
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@ -85,6 +85,10 @@ public class AfterServiceRecord extends BaseEntity
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@Excel(name = "重做/补做完成图片")
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private String redoCompleteImages;
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/** 是否自动处理：0-否，1-是（用于防止重复处理） */
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@Excel(name = "是否自动处理：0-否，1-是")
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private Integer isAutoProcessed;
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private boolean excludeAfterServiceFinished;
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private List<AfterServiceImgs> imgsList;
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@ -65,4 +65,21 @@ public interface AfterServiceRecordMapper {
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* @return 未完成的售后记录
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*/
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AfterServiceRecord unfinished(Long orderDetailId);
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/**
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* 查询师傅反馈超时的售后记录
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* 倒计时1：客户发起后，师傅24小时不操作任何反馈
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*
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* @return 超时的售后记录列表
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*/
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List<AfterServiceRecord> selectWorkerFeedbackTimeoutRecords();
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/**
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* 查询客户确认超时的售后记录
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* 倒计时2：师傅重做完成后客户36小时不操作
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* 倒计时3：师傅拒绝后客户36小时不操作
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*
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* @return 超时的售后记录列表
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*/
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List<AfterServiceRecord> selectCustomerConfirmTimeoutRecords();
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}
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@ -0,0 +1,136 @@
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package com.ghy.order.quartz;
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import com.ghy.common.utils.DateUtils;
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import com.ghy.order.domain.AfterServiceRecord;
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import com.ghy.order.service.IAfterServiceRecordService;
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import lombok.RequiredArgsConstructor;
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import lombok.extern.slf4j.Slf4j;
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import org.springframework.beans.factory.annotation.Autowired;
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import org.springframework.scheduling.annotation.Scheduled;
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import org.springframework.stereotype.Component;
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import java.util.Date;
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import java.util.List;
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/**
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* @Date: 2024-12-19
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* @Author: 系统
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* @Version: v1.0
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* @Description: 售后倒计时定时任务
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*/
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@Slf4j
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@Component
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@RequiredArgsConstructor(onConstructor = @__(@Autowired))
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public class AfterServiceTimeoutTask {
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private final IAfterServiceRecordService afterServiceRecordService;
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/**
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* 售后倒计时定时任务 - 每5分钟执行一次
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* 处理3种倒计时场景：
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* 1. 师傅24小时不操作自动同意完单
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* 2. 师傅重做完成后客户36小时不操作自动同意完单
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* 3. 师傅拒绝后客户36小时不操作自动取消售后
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*/
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@Scheduled(cron = "0 0/5 * * * ?")
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public void afterServiceTimeoutProcess() {
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log.info("{}开始售后倒计时定时任务", DateUtils.timeFormat(new Date()));
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try {
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// 处理师傅24小时不操作的情况
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processWorkerFeedbackTimeout();
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// 处理客户36小时不操作的情况
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processCustomerConfirmTimeout();
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log.info("{}售后倒计时定时任务执行完成", DateUtils.timeFormat(new Date()));
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} catch (Exception e) {
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log.error("售后倒计时定时任务执行异常", e);
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}
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}
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/**
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* 处理师傅24小时不操作的情况
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* 倒计时1：客户发起后，师傅24小时不操作任何反馈，直接按同意完单
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*/
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private void processWorkerFeedbackTimeout() {
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log.info("开始处理师傅反馈超时情况");
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// 查询需要处理的售后记录
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List<AfterServiceRecord> timeoutRecords = afterServiceRecordService.selectWorkerFeedbackTimeoutRecords();
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for (AfterServiceRecord record : timeoutRecords) {
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try {
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log.info("处理师傅反馈超时售后记录：{}", record.getId());
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// 师傅24小时不操作，直接设置为师傅同意并客户同意，完成售后
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record.setWorkerFeedbackResult(1L);
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record.setCustomerFinalCheck(1L);
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record.setRefundApplyTime(new Date());
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record.setIsAutoProcessed(1); // 自动处理
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// 更新记录
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afterServiceRecordService.updateAfterServiceRecord(record);
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// 师傅24小时不操作，需要执行退款逻辑
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try {
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afterServiceRecordService.executeRefundLogic(record);
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log.info("师傅24小时不操作，自动执行退款逻辑完成，售后记录ID：{}", record.getId());
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} catch (Exception e) {
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log.error("师傅24小时不操作，自动执行退款逻辑异常，售后记录ID：{}", record.getId(), e);
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}
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log.info("师傅反馈超时自动处理完成，售后记录ID：{}", record.getId());
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} catch (Exception e) {
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log.error("处理师傅反馈超时异常，售后记录ID：{}", record.getId(), e);
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}
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}
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log.info("师傅反馈超时处理完成，共处理{}条记录", timeoutRecords.size());
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}
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/**
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* 处理客户36小时不操作的情况
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* 倒计时2：师傅重做完成后客户36小时不操作自动同意完单
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* 倒计时3：师傅拒绝后客户36小时不操作自动取消售后
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*/
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private void processCustomerConfirmTimeout() {
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log.info("开始处理客户确认超时情况");
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// 查询需要处理的售后记录
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List<AfterServiceRecord> timeoutRecords = afterServiceRecordService.selectCustomerConfirmTimeoutRecords();
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for (AfterServiceRecord record : timeoutRecords) {
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try {
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log.info("处理客户确认超时售后记录：{}", record.getId());
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// 根据师傅反馈结果决定处理方式
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if (record.getWorkerFeedbackResult() != null && record.getWorkerFeedbackResult().equals(3L)) {
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// 倒计时2：师傅重做完成后客户36小时不操作自动同意完单
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record.setCustomerFinalCheck(1L);
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// 师傅重做完成，客户同意，订单完成，不需要退款，不设置refundApplyTime
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record.setIsAutoProcessed(1); // 自动处理
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log.info("师傅重做完成后客户超时自动同意，订单完成，售后记录ID：{}", record.getId());
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} else if (record.getWorkerFeedbackResult() != null &&
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(record.getWorkerFeedbackResult().equals(0L) || record.getWorkerFeedbackResult().equals(1L))) {
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// 倒计时3：师傅拒绝或同意后客户36小时不操作自动取消售后
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record.setCustomerFinalCheck(NULL);
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// 售后单取消完成，不需要退款，不设置refundApplyTime
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record.setIsAutoProcessed(1); // 自动处理
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log.info("师傅拒绝/同意后客户超时自动取消，售后单取消完成，售后记录ID：{}", record.getId());
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}
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// 更新记录
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afterServiceRecordService.updateAfterServiceRecord(record);
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log.info("客户确认超时自动处理完成，售后记录ID：{}", record.getId());
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} catch (Exception e) {
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log.error("处理客户确认超时异常，售后记录ID：{}", record.getId(), e);
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}
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}
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log.info("客户确认超时处理完成，共处理{}条记录", timeoutRecords.size());
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}
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}
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@ -61,4 +61,29 @@ public interface IAfterServiceRecordService {
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* @return 结果
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*/
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int deleteAfterServiceRecordById(String id);
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/**
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* 查询师傅反馈超时的售后记录
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* 倒计时1：客户发起后，师傅24小时不操作任何反馈
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*
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* @return 超时的售后记录列表
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*/
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List<AfterServiceRecord> selectWorkerFeedbackTimeoutRecords();
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/**
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* 查询客户确认超时的售后记录
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* 倒计时2：师傅重做完成后客户36小时不操作
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* 倒计时3：师傅拒绝后客户36小时不操作
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*
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* @return 超时的售后记录列表
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*/
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List<AfterServiceRecord> selectCustomerConfirmTimeoutRecords();
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/**
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* 执行退款逻辑
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* 用于定时器自动处理退款
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*
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* @param afterServiceRecord 售后记录
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*/
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void executeRefundLogic(AfterServiceRecord afterServiceRecord);
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}
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@ -209,8 +209,41 @@ public class AfterServiceRecordServiceImpl implements IAfterServiceRecordService
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}
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if (param.getCustomerFinalCheck()!=null ) {
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// 师傅同意 且 客户同意退款
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//afterServiceRecord.setCustomerFinalCheck(1L);
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// 检查师傅是否已经重做完成
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if (afterServiceRecord.getWorkerFeedbackResult() != null && afterServiceRecord.getWorkerFeedbackResult().equals(3L)) {
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// 师傅已重做完成
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if (one.equals(param.getCustomerFinalCheck())) {
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// 客户同意重做结果，订单完成结束，不执行退款
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afterServiceRecord.setCustomerFinalCheck(1L);
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afterServiceRecord.setRefundApplyTime(new Date());
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log.info("师傅重做完成后，客户同意重做结果，订单完成结束，不执行退款");
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// // 售后客户回复通知
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// try {
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// Worker worker = workerService.selectById(orderDetail.getWorkerId());
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// OrderMaster orderMaster = orderMasterService.selectById(orderDetail.getOrderMasterId());
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// // 推送公众号通知数据。
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// Map<String, Object> paramsNew = new HashMap<>();
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// paramsNew.put("thing9", "您有1条售后/投诉单，客户已回复");
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// paramsNew.put("thing11", "请进入【我的订单--售后中】查看处理");
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// CustomerAddress address = customerAddressService.selectByCustomerAddressId(orderMaster.getAddressId());
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// paramsNew.put("thing10", address.getName());
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// paramsNew.put("time13", com.ghy.common.utils.DateUtils.parseDateToStr("yyyy年MM月dd日 HH:mm", new Date()));
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// WechatMsgUtils.sendWeChatMsg(WechatMsgUtils.getToken(), worker.getWxOpenId(), WxMsgEnum.AFTER_SALES_ORDER, paramsNew);
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// } catch (Exception e) {
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// log.error(e.getMessage(), e);
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// }
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afterServiceRecordMapper.updateAfterServiceRecord(afterServiceRecord);
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return AjaxResult.success("订单完成结束");
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} else {
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// 客户不同意重做结果，按之前的逻辑走（可能需要退款）
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log.info("师傅重做完成后，客户不同意重做结果，按原逻辑处理");
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// 继续执行下面的退款逻辑
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}
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}
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// 师傅未重做完成，按原逻辑处理退款
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if (one.equals(param.getCustomerFinalCheck())) {
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afterServiceRecord.setCustomerFinalCheck(1L);
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}else{
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@ -242,7 +275,7 @@ public class AfterServiceRecordServiceImpl implements IAfterServiceRecordService
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log.warn("子单[{}]已发起分账，不能退款", afterServiceRecord.getOrderDetailId());
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afterServiceRecord.setOriginalRefund(BigDecimal.ZERO);
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afterServiceRecordMapper.updateAfterServiceRecord(afterServiceRecord);
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return AjaxResult.error("本单已划款，师傅/服务人员已到帐或即将到帐，双方达成退款的，请对方线下支付后点“对方已退款”");
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return AjaxResult.error("本单已划款，师傅/服务人员已到帐或即将到帐，双方达成退款的，请对方线下支付后点对方已退款");
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} else {
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agreeRefund(afterServiceRecord);
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}
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@ -401,4 +434,54 @@ public class AfterServiceRecordServiceImpl implements IAfterServiceRecordService
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return afterServiceRecordMapper.deleteAfterServiceRecordById(id);
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}
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/**
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* 查询师傅反馈超时的售后记录
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* 倒计时1：客户发起后，师傅24小时不操作任何反馈
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*
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* @return 超时的售后记录列表
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*/
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@Override
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public List<AfterServiceRecord> selectWorkerFeedbackTimeoutRecords() {
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return afterServiceRecordMapper.selectWorkerFeedbackTimeoutRecords();
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}
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/**
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* 查询客户确认超时的售后记录
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* 倒计时2：师傅重做完成后客户36小时不操作
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* 倒计时3：师傅拒绝后客户36小时不操作
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*
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* @return 超时的售后记录列表
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*/
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@Override
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public List<AfterServiceRecord> selectCustomerConfirmTimeoutRecords() {
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return afterServiceRecordMapper.selectCustomerConfirmTimeoutRecords();
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}
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/**
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* 执行退款逻辑
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* 用于定时器自动处理退款
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*
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* @param afterServiceRecord 售后记录
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*/
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@Override
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public void executeRefundLogic(AfterServiceRecord afterServiceRecord) {
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try {
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// 检查是否已分账，如果已分账则不能退款
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OrderDetail orderDetail = orderDetailService.selectById(afterServiceRecord.getOrderDetailId());
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if (orderDetail != null && orderDetail.getDrawCashTime() != null) {
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log.warn("子单[{}]已发起分账，不能自动退款", afterServiceRecord.getOrderDetailId());
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afterServiceRecord.setOriginalRefund(BigDecimal.ZERO);
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afterServiceRecordMapper.updateAfterServiceRecord(afterServiceRecord);
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return;
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}
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// 执行退款逻辑
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agreeRefund(afterServiceRecord);
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log.info("定时器自动执行退款逻辑完成，售后记录ID：{}", afterServiceRecord.getId());
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} catch (Exception e) {
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log.error("定时器自动执行退款逻辑异常，售后记录ID：{}", afterServiceRecord.getId(), e);
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throw e;
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}
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}
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}
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@ -27,13 +27,14 @@
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<result property="redoCompleteTime" column="redo_complete_time" />
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<result property="redoCompleteRemark" column="redo_complete_remark" />
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<result property="redoCompleteImages" column="redo_complete_images" />
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<result property="isAutoProcessed" column="is_auto_processed" />
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</resultMap>
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<sql id="selectAfterServiceRecordVo">
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select id, customer_reason_type, customer_reason, order_detail_id, oper_type, worker_feedback_result,
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worker_feedback_reason_type, worker_feedback_reason, refund, agreed_refund, original_refund,
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customer_final_check, create_by, create_time, update_by, update_time, remark, refund_apply_time, customer_agree_redo,
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redo_complete_time, redo_complete_remark, redo_complete_images
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redo_complete_time, redo_complete_remark, redo_complete_images, is_auto_processed
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from after_service_record
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</sql>
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@ -83,6 +84,7 @@
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<if test="redoCompleteTime != null">redo_complete_time,</if>
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<if test="redoCompleteRemark != null">redo_complete_remark,</if>
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<if test="redoCompleteImages != null">redo_complete_images,</if>
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<if test="isAutoProcessed != null">is_auto_processed,</if>
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<if test="createBy != null">create_by,</if>
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<if test="updateBy != null">update_by,</if>
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<if test="remark != null">remark,</if>
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@ -103,6 +105,7 @@
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<if test="redoCompleteTime != null">#{redoCompleteTime},</if>
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<if test="redoCompleteRemark != null">#{redoCompleteRemark},</if>
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<if test="redoCompleteImages != null">#{redoCompleteImages},</if>
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<if test="isAutoProcessed != null">#{isAutoProcessed},</if>
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<if test="createBy != null">#{createBy},</if>
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<if test="updateBy != null">#{updateBy},</if>
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<if test="remark != null">#{remark},</if>
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@ -129,6 +132,7 @@
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<if test="redoCompleteTime != null">redo_complete_time = #{redoCompleteTime},</if>
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<if test="redoCompleteRemark != null">redo_complete_remark = #{redoCompleteRemark},</if>
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<if test="redoCompleteImages != null">redo_complete_images = #{redoCompleteImages},</if>
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<if test="isAutoProcessed != null">is_auto_processed = #{isAutoProcessed},</if>
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<if test="createBy != null">create_by = #{createBy},</if>
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<if test="createTime != null">create_time = #{createTime},</if>
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<if test="updateBy != null">update_by = #{updateBy},</if>
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@ -149,4 +153,35 @@
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</foreach>
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</delete>
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<!-- 查询师傅反馈超时的售后记录 -->
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<!-- 倒计时1：客户发起后，师傅24小时不操作任何反馈 -->
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<select id="selectWorkerFeedbackTimeoutRecords" resultMap="AfterServiceRecordResult">
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<include refid="selectAfterServiceRecordVo"/>
|
||||
WHERE worker_feedback_result IS NULL
|
||||
AND customer_final_check IS NULL
|
||||
AND (is_auto_processed IS NULL OR is_auto_processed = 0)
|
||||
AND create_time <= DATE_SUB(NOW(), INTERVAL 24 HOUR)
|
||||
AND create_time > DATE_SUB(NOW(), INTERVAL 24*60+5 MINUTE)
|
||||
</select>
|
||||
|
||||
<!-- 查询客户确认超时的售后记录 -->
|
||||
<!-- 倒计时2：师傅重做完成后客户36小时不操作 -->
|
||||
<!-- 倒计时3：师傅拒绝后客户36小时不操作 -->
|
||||
<select id="selectCustomerConfirmTimeoutRecords" resultMap="AfterServiceRecordResult">
|
||||
<include refid="selectAfterServiceRecordVo"/>
|
||||
WHERE customer_final_check IS NULL
|
||||
AND (is_auto_processed IS NULL OR is_auto_processed = 0)
|
||||
AND (
|
||||
-- 倒计时2：师傅重做完成后客户36小时不操作
|
||||
(worker_feedback_result = 3
|
||||
AND redo_complete_time <= DATE_SUB(NOW(), INTERVAL 36 HOUR)
|
||||
AND redo_complete_time > DATE_SUB(NOW(), INTERVAL 36*60+5 MINUTE))
|
||||
OR
|
||||
-- 倒计时3：师傅拒绝或同意后客户36小时不操作
|
||||
(worker_feedback_result IN (0, 1)
|
||||
AND update_time <= DATE_SUB(NOW(), INTERVAL 36 HOUR)
|
||||
AND update_time > DATE_SUB(NOW(), INTERVAL 36*60+5 MINUTE))
|
||||
)
|
||||
</select>
|
||||
|
||||
</mapper>
|
||||
|
|
|
|||
Loading…
Reference in New Issue